IT support specialist resolving endpoint and account issues through organized troubleshooting. Experienced in ticket documentation and user communication.
Example Technology Studio · Austin, TX · 2023 – Present
Resolved an average of 25 endpoint and account support tickets per day.
Created setup instructions for 40 laptops during a department rollout.
Documented recurring incidents and escalated network issues with reproducible steps.
Selected project
New-starter device checklist
Documented device setup, account checks, and user handoff steps.
Education & training
Associate Degree in Information Technology
Example School / Training Provider · 2023
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