Customer service representative resolving inquiries through clear communication and organized case tracking. Experienced in escalation and follow-up.
Skills
Customer support, CRM, Active listening, Issue tracking, Conflict resolution, Written communication
Experience
Customer Service Representative
Example Services Group · Austin, TX · 2023 – Present
Resolved 40 inquiries daily on average while maintaining a 95% monthly survey satisfaction rating.
Documented recurring billing questions and helped update six support articles.
Coordinated escalations with operations and followed up until closure.
Selected project
Support knowledge base
Wrote a troubleshooting checklist for common account-access requests.
Education & training
Associate Degree in Business
Example School / Training Provider · 2023
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Include channel, case volume, quality measure, and escalation responsibilities. Explain how scores were collected.
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